LegalPrivacy Policy
This Privacy Policy explains how Real Mandal ("we", "us", "our"), a product developed and operated by GrowShadow Infotech, collects, uses, stores, and protects your information when you use our website, mobile applications, and related services.
Last updated: August 12, 2026
1. Information we collect
We collect information that helps us provide mandal management, EMI tracking, reminders, and account services.
- Account details such as name, email address, mobile number, and organization or mandal name.
- Member and transaction data you enter, including installments, loans, receipts, and treasury records.
- Device and usage data such as IP address, browser type, app version, and log files for security and performance.
- Communications you send to us, including support requests and contact form submissions.
- Payment-related metadata processed by third-party payment providers. We do not store full card or UPI credentials on our servers.
2. How we use your information
- To create and manage your Real Mandal account and mandal workspaces.
- To send OTPs, WhatsApp/SMS reminders, receipts, and service notifications you request.
- To improve platform security, troubleshoot issues, and analyze product usage.
- To respond to support queries and comply with applicable laws.
- To send product updates or marketing messages only where you have opted in or where permitted by law.
3. When we share information
We do not sell your personal data. We may share limited information with trusted service providers who help us operate the platform, such as cloud hosting, email/SMS delivery, analytics, and payment processors. These partners are required to protect your data and use it only for the services they provide to us.
We may also disclose information if required by law, court order, or to protect the rights, safety, and integrity of our users and platform.
4. Data retention
We retain account and mandal records for as long as your subscription or account remains active, or as needed to provide services, resolve disputes, enforce agreements, and meet legal obligations. You may request deletion subject to applicable retention requirements.
5. Security
We use administrative, technical, and organizational safeguards including encrypted connections, access controls, and secure cloud infrastructure. No online service can guarantee absolute security, but we work continuously to protect your information.
6. Your rights and choices
- Request access, correction, or deletion of personal data where applicable.
- Opt out of non-essential marketing communications.
- Manage notification preferences within the app or by contacting support.
- Withdraw consent where processing is consent-based, subject to legal or contractual limits.
7. Children's privacy
Real Mandal is intended for adults managing savings groups and mandals. We do not knowingly collect personal information from children under 18 without appropriate authorization.
8. Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the platform after changes means you accept the updated policy.
9. Contact us
For privacy-related questions, contact us at support@realmandal.com.
Real Mandal is developed and maintained by GrowShadow Infotech. Learn more at growshadow.com.